We listen, we manage and we deliver 
services@telopeamsl.com 
01234 248 969 
Let us help you enjoy your home with the support of a network of experienced and checked organisations as well as our own community nurses and carers managed by us here at Telopea MSL where time is taken to write and provide personalised Care Plans. 
 

THE CONCEPT 

I Need Care 
 
If you are looking for Care in your own home we are here to help offering the exact provision of care which is right for you. 
Our experienced carers have been with Telopea for a long time. Our reviews will show this. 
Your care plan will be written and personalised especially for you. 
 
Personalisation/Direct Payment specialists 
We are a ‘Personalisation/Direct Payment’ specialist, providing a payroll solution to people who have and wish to pay their own carers/PA’s, or family member normally organised by Local Council Adult Services. 
Live in carers 
We are a provider of ‘live-in’ carers. 
Critical and fast track patients 
We are a provider for Critical and ‘Fast Track’ patients 
Safeguarding 
Ownership and Management of the ‘Care Skills Register’ (CSR). 
We can supply qualified nurses in your own home or supply agency nursing in hospitals. 
 
To All Staff and Patients 14.08.20 
 
Yes, everyone we are still observing social distancing and the COVID19 guidelines. 
In addition, weather is changeable is has been very, very, hot recently, now currently thunderstorms and cooling 
down albeit maybe briefly. 
We are still facing unprecedented times and must not relax our PPE and our expertise is needed 
more than ever. Remember when humidity is low the virus is likely to be more dangerous than ever 
PPE 
Please do not think that because it is hot you can skip the odd use of PPE, you can’t! and please 
don’t. If the masks are hot, wear visors instead, there are some in the office, but protect yourself 
and protect your patients as well as each other. 
Wear aprons as provided do not move PPE from house to house there should always be enough ppe 
provided by Telopea within that patients house, to put on as you arrive and take off and dispose of 
before you leave. This includes gloves, wear them/dispose of them, put on as you arrive take off 
before you leave. Correct disposal methods please always please never transfer from house to 
house. Use Sanitisers, wash hands frequently before and after you leave the clients house and when 
you get in and out of your car. Wear masks always without exception. 
KEEP COOL 
Always wear your uniform and display your ID and don’t wear tee shirts under your uniform, do your 
uniform up instead, it will be cooler. Alternatively, an issued polo shirt is acceptable but always keep 
tidy and respectful. Ladies you can wear long tidy shorts but they must not be revealing they must 
be respectable and safe. You must always wear appropriate footwear for safety – not flip flops. 
Gentleman you can wear tailored shorts not jeans they must be respectable and, you must wear 
your uniform top. Please make sure it is washed and clean, always wear appropriate and 
safe footwear. 
Carers make sure you are washed yourself, clean and sweet smelling. There is nothing worse than 
Body Odour. 
PATIENTS 
Keep your patients cool and leave them with juice or similar between each visits and at night any 
windows left open must be safe from unwanted visitors. Leave with a throw in case they cool down 
when you are not there. Make sure fans are not left blowing in the patients face whisking the 
Oxygen away, aim the fan just away from the body 
Make sure patients have their personal alarms close by or on their person. 
NURSES AND CARERS 
Keep hydrated, carry water or juice and rest when you can between calls, keep your patience. 
 
Thankyou everyone, please don’t relax your ppe routine. 
Best regards as always and many thanks for all your dedication and hard work. 
Telopea Managed Services Ltd are recruiting. 
 

PURPOSE 

To manage the service requirements of an individual backed by quality, security and safety, resulting in the provision of an all-embracing workforce who provide the best quality patient care. 
 

PROVIDING CARE AT YOUR REQUEST 

Please email or talk to us on the telephone 01234 248969 and we will be pleased to come and discuss a change and/or your requirement with you, providing an appropriate care plan and a quotation. 
 

CORPORATE SOCIAL RESPONSIBILITY 

At Telopea MSL we believe that delivering a service means more than just having a strong reputation in the market place, it's about continuing to deliver the service, having the respect of the family, the community and a caring workforce. Recognising this, we have established an organisation that seeks to deliver a positive impact in our community. 
 
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