We listen, we manage and we deliver 
services@telopeamsl.com 
01234 248 969 
Let us help you enjoy your home with the support of a network of experienced and checked organisations as well as our own community nurses and carers managed by us here at Telopea MSL where time is taken to write and provide personalised Care Plans. 
 

THE CONCEPT 

I Need Care 
 
If you are looking for Care in your own home we are here to help offering the exact provision of care which is right for you. 
Our experienced carers have been with Telopea for a long time. Our reviews will show this. 
Your care plan will be written and personalised especially for you. 
 
Personalisation/Direct Payment specialists 
We are a ‘Personalisation/Direct Payment’ specialist, providing a payroll solution to people who have and wish to pay their own carers/PA’s, or family member normally organised by Local Council Adult Services. 
Live in carers 
We are a provider of ‘live-in’ carers. 
Critical and fast track patients 
We are a provider for Critical and ‘Fast Track’ patients 
Safeguarding 
Ownership and Management of the ‘Care Skills Register’ (CSR). 
We can supply qualified nurses in your own home or supply agency nursing in hospitals. 
 
21 December 2020 
 
Everyone here we are nearing the end of December 2020 and what a year it has been. We have tried to maintain all patient safety and assisted in other situations where possible. 
 
Carers and Nurses have been amazing, the recent weather has not been kind and the weather is dark and mainly cold. We have managed to maintain a constant and enhanced stock of PPE and kept both carers, patients and clients as safe as possible. 
 
Senior carers have mainly managed their Clients as well as assisting their colleagues, but we owe the continued stability to everyone. All Telopea’s carers have worked tirelessly since March. 
 
The office and accounting staff have also worked hard with rotas, reporting, and chased up information and together we have all made our contribution. 
 
Unfortunately, the rotas are very hard at the moment and weekend working needs to be improved as it very often falls with a few rather than the majority to work the weekend and cover calls. That said, ‘well done’ everyone. 
 
Thankyou also to all our clients and patients for being so understanding when we have telephoned regarding timings or assistance. 
 
Carers with difficult dementia clients have, in some cases had a hard time recently but I would ask that we always enter the call with a smile and a calm disposition at all times no matter how much stress is involved as this disease can happen to anyone its not nice and it’s not fair. 
 
Thankyou everyone for all your support carers, clients and patients. 
 
Although Christmas and the New Year will be different lets all look forward and try and have some sort of a break where possible. 
 
Very best regards 
 
Brenda 
Telopea Managed Services Ltd are recruiting. 
 

PURPOSE 

To manage the service requirements of an individual backed by quality, security and safety, resulting in the provision of an all-embracing workforce who provide the best quality patient care. 
 

PROVIDING CARE AT YOUR REQUEST 

Please email or talk to us on the telephone 01234 248969 and we will be pleased to come and discuss a change and/or your requirement with you, providing an appropriate care plan and a quotation. 
 

CORPORATE SOCIAL RESPONSIBILITY 

At Telopea MSL we believe that delivering a service means more than just having a strong reputation in the market place, it's about continuing to deliver the service, having the respect of the family, the community and a caring workforce. Recognising this, we have established an organisation that seeks to deliver a positive impact in our community. 
 
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