We listen, we manage and we deliver 
services@telopeamsl.com 
01234 248 969 
Let us help you enjoy your home with the support of a network of experienced and checked organisations as well as our own community nurses and carers managed by us here at Telopea MSL. 
 

THE CONCEPT 

Bringing together care agencies 
We bring together care agencies together with our own Nursing and Care staff to provide adequate care and expertise into people’s own homes liaising with District Nurse, PEP’s CCG/CHC, GP’s, Local Council Adult Services, Private Hospitals as well as other professional services 
Personalisation/Direct Payment specialists 
We are a ‘Personalisation/Direct Payment’ specialist, providing a payroll solution to people who have and wish to pay their own carers/PA’s, or family member normally organised by Local Council Adult Services. 
Live in carers 
We are a provider of ‘live-in’ carers. 
Critical and fast track patients 
We are a provider for Critical and ‘Fast Track’ patients 
Safeguarding 
Ownership and Management of the ‘Care Skills Register’ (CSR). 
We can supply qualified nurses in your own home or supply agency nursing in hospitals. 
 
 
 
The cold and dark nights are drawing in so please when arriving at your patients house anytime around the tea visit, make sure even if it is not dark, you leave a light on for them, as when the carer or nurse comes back for the bedtime call, it will be dark and it is not nice for the person you are caring for to be left unable to see as this can make them feel more isolated.. 
 
Make sure all external doors are locked and that front of the house as it appears from the outside, looks lived in. Importantly scramble the key safe. 
 
Make sure your vulnerable person has a warm drink and is left with an accessible glass of water unless they are nil by mouth. Settle your person for the night with a cuddle blanket or similar. At this time of year, a warming wheat bag can be a soothing solution to winter chills and stiff aching joints and muscles. Wheat bags may bring comfort to the user, but they can also be a fire risk if not used properly, so please check and comply with the instructions. Hot water bottles can leak and burn and also when people are on special mattresses be dangerous, please check the compliance label. 
 
Watch for trailing wires, put all hoists in a safe place, plugged in. Make sure all fires and stoves are guarded and safe and the house is ventilated somewhere. 
 
Carers and Nurses. You have been supplied with torches and personal alarms, raincoats, hi viz and fleeces, be seen, be safe and do not put yourself at risk. 
Telopea Managed Services Ltd are recruiting. 
 

PURPOSE 

To manage the service requirements of an individual backed by quality, security and safety, resulting in the provision of an all-embracing workforce who provide the best quality patient care. 
 

PROVIDING CARE AT YOUR REQUEST 

Please email or talk to us on the telephone 01234 248969 and we will be pleased to come and discuss a change and/or your requirement with you, providing an appropriate care plan and a quotation. 
 

CORPORATE SOCIAL RESPONSIBILITY 

At Telopea MSL we believe that delivering a service means more than just having a strong reputation in the market place, it's about continuing to deliver the service, having the respect of the family, the community and a caring workforce. Recognising this, we have established an organisation that seeks to deliver a positive impact in our community. 
 
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