Home Care in Bedford and Surrounding Counties 

I Need Care in Bedford 

If you are looking for Care in your own home we are here to help offering the exact level of care which is right for you. Our experienced carers have been with Telopea for a long time.  
Your care plan will be written and personalised especially for you. For high quality and experienced care please complete the online Health Application form (download here) in preparation for your Plan of Care. 

Critical and fast track patients 

We are an provider for the NHS linking with ICB and CHC for critical and fast track patients. 

Personalisation / Direct Payment specialists 

We are a ‘Personalisation/Direct Payment’ specialist, providing a payroll solution to people who have and wish to pay their own carers/PA’s, or family member normally organised by Local Council Adult Services. 

Personalisation / Direct Payment specialists 

We are a ‘Personalisation/Direct Payment’ specialist, providing a payroll solution to people who have and wish to pay their own carers/PA’s, or family member normally organised by Local Council Adult Services. 

Safeguarding 

Ownership and Management of the ‘Care Skills Register’ (CSR). We have our own training records and do this personally and online. 

Safeguarding 

Ownership and Management of the ‘Care Skills Register’ (CSR). 

Live in carers 

We believe this to be an option to remain in your own home. We specialise in pairing live in carers to the clients needs. 

Qualified Nurses for Hospital or Home 

We can supply qualified nurses in your own home or supply agency nursing in hospitals. 

Our Purpose… 

To manage the service requirements of an individual backed by quality, security and safety, resulting in the provision of an all-embracing workforce who provide the best quality patient care. 

Providing Care at Your Request 

Please email or talk to us on the telephone 01234 248969 and we will be pleased to come and discuss a change and/or your requirement with you, providing an appropriate care plan and a quotation. 

Corporate Social Responsibility 

At Telopea MSL we believe that delivering a service means more than just having a strong reputation in the market place. It's about continuing to deliver the service, having the respect of the family, the community and a caring workforce. Recognising this, we have established an organisation that seeks to deliver a positive impact in our community. 

Meet Our Director 

I am Brenda Saint-James, the Director of Telopea Nursing and Care Agency. I like to think Telopea is successful for the right reasons which are; our carers are well trained, well presented and, report any concerns immediately to the office or myself. 
I attended to High School level, in Australia and my parents then returned to England when I was 14 so finished my schooling here. I then went and trained at Bedford Hospital, l subsequently left to have my two boys and returned to doing night duty on the hospital wards, then worked part time in the Community. 
I went to work in administration, I gained a nursing licence and domiciliary licence to run Telopea 16 years ago. 
Times have moved on and, we have gained many recommendations over the years and, I am lucky to have an excellent team both in the office and in the community. 
I love gardening, planting and taking cuttings watching them grow and enjoy planting and renewing hanging baskets. 

We are recruiting!  

Our Testimonials  

CQC Report 

COVID hospital discharge form 

CQC Report - Overall rating is - Good 

Communication from the CQC with regards to inspections and Covid-19 

Dear Telopea Managed Services Limited 
 
We suspended our routine inspection programme in March 2020 in response to Covid-19 and do not intend to resume it for the immediate future. We have continued to use a mix of onsite and off-site monitoring to ensure the public have assurance as to the safety and quality of the care they receive. As we emerge from the pandemic we are further developing our monitoring approach. In accordance with this approach we carried out a review of the data available to us about Telopea MSL on 08-07-2021. 
 
We have not found evidence that we need to carry out an inspection or reassess our rating at this stage. This could change at any time if we receive new information. We will continue to monitor data about this service. 
 
Please note, this does not amount to an assessment of the rating for this service under section 46 of the Health and Social Care Act 2008. 

Hospital discharge 

Contact us today 

Corporate information 

Managed services